At Elitehomesofny, we are committed to providing top-notch roofing services and ensuring customer satisfaction. We understand that situations may arise where you need to request a refund for services rendered. Please review our refund policy carefully to understand the terms and conditions associated with refund requests.
1. Eligibility for Refund
1.1. Refunds may be requested for services that have not been performed in accordance with the terms of the service contract.
1.2. To be eligible for a refund, you must submit a written refund request within 7 days of the completion of the service.
2. Refund Process
- Your name
- Contact information
- Service contract number
- Detailed reason for the refund request
- Any supporting documentation or evidence
2.2. Our team will review your request and may request additional information to process your refund.
3. Approval and Processing
3.1. Refund requests will be evaluated on a case-by-case basis.
3.2. If your refund request is approved, the refund will be processed within 3 business days through the original payment method used for the service.
4. Non-Refundable Fees
4.1. Certain fees, such as consultation fees, assessment fees, or fees for services that have already been performed, may be non-refundable.
5. Changes to Refund Policy
5.1. Elitehomesofny reserves the right to modify or update this refund policy at any time. Any changes to the policy will be posted on our website.
6. Contact Us
We value your business and strive to provide excellent service. If you believe you are eligible for a refund, please follow the outlined procedure to initiate your request. Thank you for choosing Elitehomesofny.